Terms of service

Terms of Service

Effective Date: 19 Aug 2025

Welcome to Elevé! These Terms of Service (“Terms”) govern your use of our website https://eleveofficialstore.com (“Site”) and the purchase of our products. By accessing our Site or making a purchase, you agree to these Terms. Please read them carefully.

1. Company Information

Elevé (“we,” “our,” “us”) operates as an online retail store.

2. Eligibility

By using our Site and making purchases, you confirm that:

  • You agree to provide accurate, current, and complete information when creating an account or placing an order.

  • Our products are for personal or household use and not intended for unauthorized resale.

3. Products & Descriptions

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and cancel orders if necessary.

4. Orders & Payments

  • All orders are subject to acceptance and availability.

  • We accept multiple payment methods, including Cash on Delivery (COD) and online payments where available.

  • By placing an order, you agree to provide accurate billing and shipping information.

5. Shipping & Delivery

  • Delivery times are estimates and may vary based on location and external factors.

  • Full details are provided in our Shipping Policy https://eleveofficialstore.com/policies/shipping-policy.

6. Returns & Refunds

  • Customers may request returns or exchanges in accordance with our Refund Policy https://eleveofficialstore.com/policies/refund-policy

  • Products must be unused, in original packaging, and returned within the allowed time period.

7. Intellectual Property

All content on our Site (logos, images, product descriptions, text, etc.) is the property of Elevé and may not be reproduced or distributed without permission.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from your use of our products or website. Our maximum liability for any claim shall not exceed the price paid for the product.

9. Privacy & Data Protection

We respect your privacy. Please review our Privacy Policy  for details on how we collect and use your information.
https://eleveofficialstore.com/policies/privacy-policy

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have questions about these Terms, please contact us:
📧 Email: elevesmallappliances@gmail.com
📍 Address: Lahore, Pakistan.